Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Price includes the delivery (additional fees may be imposed for areas beyond Whittier/Pico Rivera). The setup of all bounce houses and canopies is included. Set up of tables and chairs is *not* included.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote or check online for delivery rates. Rates are competitive/reasonable.
Q.Does the standard rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time to play.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call or email or text the day before to confirm that someone will be at the party location. If your event start time is 8:00am we normally do not arrive earlier than that hour.
Q.I noticed all of your rental items during the weekend have limited hours or strange hours?
A.That's by design. We are actually ok with you keeping your items past 6:00pm on Fridays and Saturdays but this typically pushes your rental into the following morning (at no extra charge to you). If you wish to keep your rental past 6:00pm on these days please make a note on checkout or reach out to us beforehand. To keep prices competitive we tend to dismiss our staff after a certain hour because at that point all deliveries are done and the hours become idle. We pass on those savings to you and our staff get to enjoy more of the weekend with their family and friends. Win-win.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do deliver to parks?
A.Unfortunately we do NOT deliver to parks.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.Minimum payment is due up front and fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 7 days prior to your rental you will be given a raincheck that is good for 1 full year.
Q.Do you require a deposit?
A.Yes all orders require a 25% Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Q.How big are the bounce houses?
A.Most of our bounce houses (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q.What about the big bounce houses? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will tear through the vinyl jumps. We do charge more for dirt, if you specify no dirt but there is dirt then we will subsequently bill you for that. If you don't wish to pay the dirt fee please provide an alternate surface for setup.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
